/////////////////////////////////////////////////
//                                             //
//  KANA Response Live Functions               //
//  Version $Revision: 1.1 $                  //
//                                             //
//  Copyright (c) 2004 - KANA Inc.    		   //
//  All Rights Reserved.  Patent Pending.      //
//                                             //
/////////////////////////////////////////////////

//===================================================================
// Default IChannel And Server locations
// 1. Set the gIChannelID value to be the value of your default iChannel.
// 2. If you have an on-premise solution, set the gServer value to be
// the fully qualified domain name of the web server running KANA Response Live.
//===================================================================
var gIChannelID = "Default";
var gServer = "router.conavigator.com";

//===================================================================
// startMeetMe launches the basic Conav application w/o DSP
//
// IChannelID: IChannelID for interaction
// AttachedData: Company-specific data to attach to customer's acocunt
// CustomerName: the name of the customer requesting live help
// ConenctToName: the id of the rep to whom the customer is connecting
//===================================================================
function startMeetMe(iChannelID, attachedData, customerName, connectToName, server) {
	window.startVarApp = startConavVarApp;
	window.getWinProperties = getConavWinProperties;
	setServerDomain(server);
	setCustomerName(customerName);
	setConnectToName(connectToName);
	launchRegularStartPage(iChannelID, attachedData);
}


//===================================================================
// startDSPMeetMe launches the Conav application using Dynamic Start Page
//
// IChannelID: IChannelID for interaction
// AttachedData: Company-specific data to attach to customer's acocunt
// CustomerName: the name of the customer requesting live help
// ConenctToName: the id of the rep to whom the customer is connecting
//===================================================================
function startDSPMeetMe(iChannelID, attachedData, customerName, connectToName, server) {
	window.startVarApp = startConavVarApp;
	window.getWinProperties = getConavWinProperties;
	setServerDomain(server);
	setCustomerName(customerName);
	setConnectToName(connectToName);
	launchDynamicStartPage(iChannelID, attachedData);
}



//===================================================================
// startDirectCall launches the Direct Call application
//
// IChannelID: IChannelID for interaction
// AttachedData: Company-specific data to attach to customer's acocunt
//===================================================================
function startDirectCall(iChannelID, attachedData, server) {
	window.startVarApp = startDirectCallVarApp;
	window.getWinProperties = getCallbackWinProperties;
	setServerDomain(server);
	launchDynamicStartPage(iChannelID, attachedData); 	
}


//===================================================================
// startCallback launches the Basic Callback application
//
// IChannelID: IChannelID for interaction
// AttachedData: Company-specific data to attach to customer's acocunt
//===================================================================
function startCallback(iChannelID, attachedData, server) {
	window.startVarApp = startCallbackVarApp;
	window.getWinProperties = getCallbackWinProperties;
	setServerDomain(server);
	launchDynamicStartPage(iChannelID, attachedData);
}


//===================================================================
// startCallbackExtended launches the Callback application for a given
// customer telephone number.
//
// IChannelID: IChannelID for interaction
// AttachedData: Company-specific data to attach to customer's acocunt
// customerName: name of the customer
// telephoneNumber: Telephone number
// countryCode:  Telephone Country Code
//
//===================================================================
function startCallbackExtended(iChannelID, attachedData, customerName, telephoneNumber, countryCode, server) {
	window.gTelephoneNumber = telephoneNumber;
	window.gCountryCode = countryCode;
	window.gCustomerName = customerName;
	window.startVarApp = startCustomCallbackVarApp;
	window.getWinProperties = getCallbackWinProperties;
	setServerDomain(server);
	launchDynamicStartPage(iChannelID, attachedData);
}


//====================================================================================
//====================================================================================
//====================================================================================
// Private Functions and variables for KANA Use Only
// Do not modify or call these functions.
//====================================================================================
//====================================================================================
//====================================================================================

var gHelpWindow = "help";
var gLaunchUrl;
var gAttachedData;
var gConnectToName = "";
var gCustomerName = "";
var gAppType = "";
var gConavHtdocsPath = "/CONAV/HTD/";
var gHTTP = "http://";
var gHTTPS = "https://";

function setIChannelID(iChannelID) {
	if(typeof(iChannelID) == "undefined" || iChannelID == null)
		return;

	window.gIChannelID = iChannelID;
}

function getIChannelID() {
	return window.gIChannelID;
}

function setServerDomain(server) {
	if(typeof(server) == "undefined" || server == null )
		return;

	window.gServer = server;
}

function getServerDomain() {
	return window.gServer;
}

function setLaunchUrl(url) {
	window.gLaunchUrl = url;
}

function getLaunchUrl() {
	return window.gLaunchUrl;
}

function getHelpWindowName() {
	return window.gHelpWindow;
}

function setConnectToName(connectToName) {
	if(typeof(connectToName) == "undefined" || connectToName == null)
		return;

	window.gConnectToName = connectToName;
}

function getConnectToName() {
	return window.gConnectToName;
}

function setCustomerName(customerName) {
	if(typeof(customerName) == "undefined" || customerName == null)
		return;

	window.gCustomerName = customerName;
}

function getCustomerName() {
	return window.gCustomerName;
}

function setAttachedData(attachedData) {
	window.gAttachedData = attachedData;
}

function getAttachedData() {
	return window.gAttachedData;
}

function getConavHtdocsPath() {
	return window.gConavHtdocsPath;
}

function launchRegularStartPage(iChannelID, attachedData) {
	launchStartPage(iChannelID, attachedData, "invokeRegularStartPage()");
}

function launchDynamicStartPage(iChannelID, attachedData) {
	launchStartPage(iChannelID, attachedData, "invokeDynamicStartPage()");
}

function launchStartPage(iChannelID, attachedData, launchFunctionStr) {
	setIChannelID(iChannelID);
	setAttachedData(attachedData);

	//the ssl check cannot be made with opera 5.
	if( window.location.protocol == "http:" && !isOpera() ) {
		checkSSLEnabled(launchFunctionStr);
	}
	else {
		eval(launchFunctionStr);
	}
}

function checkSSLEnabled(launchFunctionStr) {
	var testImg = new Image(1,1);
	testImg.onerror = new Function("handleNoSSL()");
	testImg.onload = new Function(launchFunctionStr);
	testImg.src = gHTTPS + getServerDomain() + getConavHtdocsPath() + getIChannelID() + "/shared/images/blank.gif?time=" + (new Date()).getTime();
}

function invokeDynamicStartPage() {
	if(typeof(isHipboneSharedWindow) != "undefined") {
		launchRecursiveErrorMessage();
		return;
	}

	if(isMacButNotNetscape()) {
		startVarApp();
		return;
	}

	var link = "responseLiveLauncher.html?ichannel=" + escape(getIChannelID()) + "&host=" + escape(getServerDomain()) + "&apptype=" + gAppType + getAttachedDataQueryParam();
	launchWindow(link);
}

function invokeRegularStartPage() {
	if(typeof(isHipboneSharedWindow) != "undefined") {
		launchRecursiveErrorMessage();
		return;
	}

	startVarApp();
}

function startConavVarApp() {
	var link = gHTTPS + getServerDomain() + getConavHtdocsPath() + getIChannelID() + "/StartConavPage?time=" + (new Date()).getTime() + "&NAME=" + escape(getCustomerName()) + "&CONNECT_TO=" + escape(getConnectToName()) + getAccountSpecificQueryParam();
	launchWindow(link);
}

function startDirectCallVarApp() {
	var link = gHTTPS + getServerDomain() + getConavHtdocsPath() + getIChannelID() + "/login/oem/callback/n_to_p.thtml?METHOD=phoneCallBack.thtml";
	launchWindow(link);
}

function startCallbackVarApp() {
	var link = gHTTPS + getServerDomain() + getConavHtdocsPath() + getIChannelID() + "/login/oem/callback/n_to_p.thtml";
	launchWindow(link);
}

function startCustomCallbackVarApp() {
	var link = gHTTPS + getServerDomain() + getConavHtdocsPath() + getIChannelID() + "/login/oem/callback/n_to_p.thtml?"
   	+ "PHONE_NUMBER=" + escape(gTelephoneNumber)
   	+ "&COUNTRY_CODE=" + escape(gCountryCode)
   	+ "&CUSTOMER_NAME=" + escape(gCustomerName)
   	+ "&TIME=" + (new Date()).getTime();
	launchWindow(link);
}

function launchRecursiveErrorMessage() {
	var link = gHTTP + getServerDomain() + getConavHtdocsPath() + getIChannelID() + "/login/recursiveConav.thtml";
	launchWindow(link);
}

function handleNoSSL() {
	var link = gHTTP + getServerDomain() + getConavHtdocsPath() + getIChannelID() + "/login/sslDisabled.thtml";
	launchWindow(link);
}

function getConavWinProperties() {
	return 'scrollbars=yes,resizable=' + (isNetscape()?'no':'yes') + ',width=270,height=400,screenX=10,screenY=10,top=10,left=10';
}

function getCallbackWinProperties() {
	return 'scrollbars=yes,resizable=' + (isNetscape()?'no':'yes') + ',width=300,height=430,screenX=10,screenY=10,top=10,left=10';
}

function getAttachedDataQueryParam() {
	var attachedDataQStr = "";
	if(getAttachedData()) {
		attachedDataQStr = "&ATTACHED_DATA=" + escape(getAttachedData());
	}

	return attachedDataQStr;
}

function getAccountSpecificQueryParam() {
	var attachedDataQStr = "";
	if(getAttachedData()) {
		attachedDataQStr = "&ACCTSPECIFIC=" + escape(getAttachedData());
	}

	return attachedDataQStr;
}

//===================================================================
// AOL-safe window.open()
//===================================================================

function launchWindow(launchUrl) {
	setLaunchUrl(launchUrl);
	if(isAOL()) {
		var scriptletHTML = "<object data='responseLiveScriptletLauncher.html' type='text/x-scriptlet' width=0 height=0></object>";
		document.body.insertAdjacentHTML('BeforeEnd', scriptletHTML);
		return;
	}

	window.open(getLaunchUrl(), getHelpWindowName(), getWinProperties());
}

function isNetscape() {
	return (navigator.appName.indexOf("Netscape")!=-1);
}

function isAOL() {
	return (navigator.appVersion.indexOf("AOL")!=-1);
}

function isOpera() {
	return (navigator.userAgent.indexOf("Opera")>-1);
}

function isMac() {
	return (navigator.userAgent.indexOf("Mac")>-1);
}

function isMacButNotNetscape() {
	return (isMac() && !isNetscape());
}




   /////////////////////////////////////////////////
//                                             //
//  KANA Response Live Chat Functions          //
//  Version $Revision: 1.1 $                  //
//                                             //
//  Copyright (c) 2004 - KANA Inc.    		   //
//  All Rights Reserved.  Patent Pending.      //
//                                             //
/////////////////////////////////////////////////


//======================================================================
// Uncomment and set gAfterLaunchURL to the url of the page you want
// to display after launching live help chat
//======================================================================
//var gAfterLaunchURL="http://www.kana.com";

var gChatWindowWidth = 300;
var gChatWindowHeight = 500;
var gChatWindowProperties = "width=" + gChatWindowWidth + ",height=" + gChatWindowHeight + ",menubar=no,location=no,directories=no,status=no,toolbar=no,scrollbars=auto,resizable=yes,screenX=10,screenY=10,left=10,top=10";
var gDSPLauncherPageName = "responseLiveLauncher.html";
var gHTTP = "http://";
var gHTTPS = "https://";

function startChat(iChannel, server_name, attached_data, custom_values, agent_only_values, go_immediately_into_queue)
{
	var chatLaunchMode = "CHAT_ONLY";
	launchChat(iChannel, server_name, attached_data, custom_values, agent_only_values, go_immediately_into_queue, chatLaunchMode);
}

function startChatAndCobrowse(iChannel, server_name, attached_data, custom_values,agent_only_values, go_immediately_into_queue)
{
	var chatLaunchMode = "COBROWSE";
	launchChat(iChannel, server_name, attached_data, custom_values, agent_only_values, go_immediately_into_queue, chatLaunchMode);
}

function startChatWithEscalation(iChannel, server_name, attached_data, custom_values,agent_only_values, go_immediately_into_queue)
{
	var chatLaunchMode = "COBROWSE_ESCALATION";
	launchChat(iChannel, server_name, attached_data, custom_values, agent_only_values, go_immediately_into_queue, chatLaunchMode);
}

function launchChat(iChannel, serverName, attachedData, prefillValues, agentOnlyValues, enterOnQueuePage, chatLaunchMode)
{
	if (isAOL())
	{
		saveChatParamaters(window, iChannel, serverName, attachedData, prefillValues, agentOnlyValues, enterOnQueuePage, chatLaunchMode);
		var scriptletHTML = "<object data='responseLiveLauncher.html' type='text/x-scriptlet' width=0 height=0></object>";
		document.body.insertAdjacentHTML('BeforeEnd', scriptletHTML);
		return;
	}

	openInitialWindow();
	finishLaunchingChat(iChannel, serverName, attachedData, prefillValues, agentOnlyValues, enterOnQueuePage, chatLaunchMode)
}

function finishLaunchingChat(iChannel, serverName, attachedData, prefillValues, agentOnlyValues, enterOnQueuePage, chatLaunchMode)
{
	var chatWin = getChatWindow();
	saveChatParamaters(chatWin, iChannel, serverName, attachedData, prefillValues, agentOnlyValues, enterOnQueuePage, chatLaunchMode);

	if (alreadyConavigating())
	{
		handleRecursiveLaunch(iChannel, serverName, chatWin);
		return;
	}

	if (browserDoesNotSupportDOM2() || isIEonMac())
	{
		handleUnsupportedBrowser(iChannel, serverName, chatWin);
		return;
	}

	if (!areCookiesEnabled())
	{
		handleDisabledCookies(iChannel, serverName, chatWin);
		return;
	}

	if(window.location.protocol == "https:")
		createAndSubmitForm();
	else
		checkSSLEnabledAndSubmit(iChannel, serverName);
}

function createAndSubmitForm()
{
	var chatWin = getChatWindow();
	var launchChatForm = createForm(chatWin.serverName, chatWin);

	// add this parameter to use dsp
	addFormField(launchChatForm, chatWin, "DSP_LAUNCHER_PAGE_NAME", gDSPLauncherPageName);
	addFormField(launchChatForm, chatWin, "CHAT_WINDOW_WIDTH", gChatWindowWidth);
	addFormField(launchChatForm, chatWin, "CHAT_WINDOW_PROPERTIES", gChatWindowProperties);
	addFormField(launchChatForm, chatWin, "ICHANNEL_ID", chatWin.iChannel);
	addFormField(launchChatForm, chatWin, "ATTACHED_DATA", chatWin.attachedData);
	addFormField(launchChatForm, chatWin, "ENTER_ON_QUEUE_PAGE", chatWin.enterOnQueuePage);
	addFormField(launchChatForm, chatWin, "CHAT_LAUNCH_MODE", chatWin.chatLaunchMode);
	addFormField(launchChatForm, chatWin, "AGENT_VISIBLE_DATA", createAgentVisibleDataString(chatWin.agentOnlyValues));

	var prefillValues = chatWin.prefillValues;
	for (prefillItem in prefillValues)
	{
		addFormField(launchChatForm, chatWin, prefillItem, prefillValues[prefillItem]);
	}

	launchChatForm.submit();
}

function openInitialWindow()
{
	var newWin = window.open("", getChatWindowName(), getWinProperties());
	newWin.document.write("<html><head><title>Live Chat</title></head><body></body></html>");
	newWin.document.close();
	setChatWindow(newWin);
}

function createForm(serverName, win)
{
	var launchChatForm = win.document.createElement("form");
	launchChatForm.method = "post";
	launchChatForm.target = "_self";
	launchChatForm.action = gHTTPS + serverName + "/CONAV/CHAT/ChatPreLaunch";
	win.document.body.appendChild(launchChatForm);
	return launchChatForm;
}

var DATA_SEPARATOR = "_HB_";
function createAgentVisibleDataString(agentOnlyValues)
{
	var agentVisibleData = "";
	for (agentItem in agentOnlyValues)
	{
		if(isNonEmptyString(agentVisibleData))
			agentVisibleData += DATA_SEPARATOR;

		agentVisibleData += agentItem + DATA_SEPARATOR + agentOnlyValues[agentItem];
	}
	return agentVisibleData;
}

function addFormField(launchChatForm, win, name, value)
{
	if(!isNonEmptyString(name) || !isNonEmptyString(value))
		return;
	var elementObj = win.document.createElement("input");
	elementObj.type = "hidden";
	elementObj.name = name;
	elementObj.value = value;
	launchChatForm.appendChild(elementObj);
}

function alreadyConavigating()
{
	return (typeof(isHipboneSharedWindow) != "undefined");
}

function handleRecursiveLaunch(iChannel, serverName, win)
{
	win.location.href = gHTTPS + serverName + "/CONAV/chat/errorpages/recursiveConav.jsp?ICHANNEL_ID=" + iChannel;
}

function browserDoesNotSupportDOM2()
{
	return (null == document.getElementById);
}

function handleUnsupportedBrowser(iChannel, serverName, win)
{
	win.location.href = gHTTPS + serverName + "/CONAV/CHAT/ChatPreLaunch?ICHANNEL_ID=" + iChannel;
}

function areCookiesEnabled()
{
	var time = (new Date()).getTime();
	setTestCookie(time);
	if (theCookieIsSet(time))
	{
		removeTestCookie(time);
		return true;
	}
	return false;
}

function setTestCookie(value)
{
	document.cookie = "hbcookietest=" + value;
}

function theCookieIsSet(value)
{
	var theCookieString = document.cookie;
	return (isNonEmptyString(theCookieString) && theCookieString.indexOf(value) > -1);
}

function removeTestCookie(value)
{
	document.cookie = "hbcookietest=" + value + "; expires=Fri, 02-Jan-1970 00:00:00 GMT";
}

function handleDisabledCookies(iChannel, serverName, win)
{
	win.location.href = gHTTP + serverName + "/CONAV/chat/errorpages/cookiesDisabled.jsp?ICHANNEL_ID=" + iChannel;
}

function checkSSLEnabledAndSubmit(iChannel, serverName)
{
	createAndSubmitForm();
	var testImg = new Image(1,1);
	testImg.onerror = function() { handleChatNoSSL(iChannel, serverName); }
	testImg.src = gHTTPS + serverName + "/CONAV/HTD/Default/shared/images/blank.gif?time=" + (new Date()).getTime();
}

function handleChatNoSSL(iChannel, serverName)
{
	var link = gHTTP + serverName + "/CONAV/chat/errorpages/sslDisabled.jsp?ICHANNEL_ID=" + iChannel;
	window.open(link, getChatWindowName(), getWinProperties());
	getChatWindow().close();
}

function saveChatParamaters(chatWin, iChannel, serverName, attachedData, prefillValues, agentOnlyValues, enterOnQueuePage, chatLaunchMode)
{
	chatWin.iChannel = iChannel;
	chatWin.serverName = serverName;
	chatWin.attachedData = attachedData;
	chatWin.prefillValues = prefillValues;
	chatWin.agentOnlyValues = agentOnlyValues;
	chatWin.enterOnQueuePage = enterOnQueuePage;
	chatWin.chatLaunchMode = chatLaunchMode;
}

function setAOLChatWindow(chatWin)
{
	setChatWindow(chatWin);
	with (window)
	{
		finishLaunchingChat(iChannel, serverName, attachedData, prefillValues, agentOnlyValues, enterOnQueuePage, chatLaunchMode);
	}
}

var gChatLaunchWindow = null;
function setChatWindow(chatWin)
{
	window.gChatLaunchWindow = chatWin;
}

function getChatWindow()
{
	return window.gChatLaunchWindow;
}

function getChatWindowName()
{
	return "_blank";
}

function getWinProperties()
{
	return gChatWindowProperties;
}

function isAOL()
{
	return (navigator.appVersion.toLowerCase().indexOf("aol")!=-1);
}

function isIE()
{
    return (navigator.userAgent.toLowerCase().indexOf("msie")!=-1);
}

function isMac()
{
	return (navigator.userAgent.toLowerCase().indexOf("mac")!=-1);
}

function isIEonMac()
{
    return (isIE() && isMac())
}

function isNonEmptyString(str)
{
	if(null == str || str == "")
		return false;
	return true;
}

function goToAfterLaunchUrl() 
{
    if(typeof(window.gAfterLaunchURL) == "undefined")
		return;

	window.location.href = window.gAfterLaunchURL;
}




   function launchchat(url) {
var firstCharacter="";

if(url.indexOf('?') == -1) {
firstCharacter = '?';
}
else {
firstCharacter = '&';
}

try
{
window.open(url.concat(firstCharacter,'vip=',vip,'&ftd=',ftd,'&version=',version,'&CID=',CID,'&real=',real,'&currency=',currency,'&username=',username,'&brand=',brand,'&lang=',lang) , 'chatWindow', 'status=0,toolbar=0,menubar=0,location=0,resizable=1,height=600px,width=505px,left=0,top=0');
}
catch(err) // in case it's not been called from client web page
{
  window.open(url , 'chatWindow', 'status=0,toolbar=0,menubar=0,location=0,resizable=1,height=600px,width=505px,left=0,top=0');
}

}